Terms & Conditions

Legal disclaimer & Privacy Policy

Panchtatva Enterprises, a proprietorship concern operates the www.5tatva.com website, which provides the services of online shopping mart.  Our other domains are www.ganjbazar.com and www.ganjbazar.in.  We have developed this website using online available free and paid resources and software free and paid service providers.   We are having our domain registered with Www.godaddy.com.  We are using hosting services from www.godaddy.com.  We are using software services from other companies like wordpress, pay pal and other free plugin providers.  We are using all the legal and licences software either available for free or on cost basis. We are intermediaries operating as a trader in between Manufacturer, re-seller, distributor and Consumer.  We are buying all goods as per our order book and we maintain very few stocks as in transit or our retail trade goods.  We also keep some stock of returned goods. We buy all goods from companies, manufacturers, traders, shopping wholesalers, Wholesale malls and intermediaries having registered companies and holding valid GST, FSSAI and other legal mandatory government licences.  We can provide the source of our supplier upon request.  We are also selling products on other online portals as www.Amazon.com and www.Flipkart.com and we are using some images from those sources assisting our customers to buy from the website.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.   So you have to secure all transactions yourself with your bank.  We are also dependent on other software providers like WordPress and WordPress plugin providers, www.Godaddy.com and Paypal as e-commerce gateway provider.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


We may charge additional tax as per update from Tax department.

Shipping charges

We are tied up with Delhivery for home delivery and our courier charges are as follows.   Any further add on may be charges as per government levies and additional transport cost.  As per our own ethical and policy guideline, we do not charge anything which is not rational with the customer.

Delivery Charges

All orders will carry delivery charges.


Commercials for — SURFACE
(Zone-A) (Zone-B) Metro-Metro (ZONE C) Rest of India (ZONE D) Special Zones (Zone-E)
Within-city Regional (Single Connection &<500Kms) N1 N2 N1 N2 North East / J&K / Himachal Pradesh / Andman
Upto 500 gms 34 39 42 44 47 48 52
Every additional 500 gms (upto 3kgs) 24 29 33 35 36 38 42
Every Additional Slab (1 Kgs) 24 29 33 35 36 38 42
RTO (every1Kgs) 24 29 33 35 36 38 42
DTO (500gms) 49 59 62 64 66 69 84
DTO (Add 500gm) 35 44 50 53 55 57 62
Estimate Delivery Time 1 Day 2 Days 3 Days 4 Days 4 Days 5 Days
COD Charges Rs. 50 or 2% of Product Bill Value, whichever is higher
Volumetric Formulae L*B*H/4000 (in cms)
Fuel Surcharge (FSC) NO Fuel Surcharge
GST / Tax Additional on above commercials, as per Govt norms
Weight Measurement : Dead Weight or Volumetric, whichever is higher. For volumetric weight calculation, all sides are measured in cm.
Zone Definition
Zone A Local within city pickup and delivery
Zone B Origin to destination within 500kms
National – 1 (Metro to Metro) Origin to destination between 501 – 1400 kms (Metro to metro only)
National – 2 (Metro – Metro) Origin to destination between 1401 – 2500 kms (Metro to metro only)
National – 1 (Metro to Others / Others – Others) Origin to destination between 501 – 1400 kms  (Metro – Others / Others – Others)
National – 2 (Metro – Others / Others – Others) Origin to destination between 1401 – 2500 kms  (Metro – Others / Others – Others)
Special Zones NE, J&K and Origin to destination > 2500 kms

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at +91 9898373261.

Contact: +91 9898373261

Email: info@5tatva.com

This Privacy Policy page was created at www.5tatva.com.

Return & Refund Policy

Thanks for shopping at www.5tatva.com

If you are not entirely satisfied with your purchase, we’re here to help.


You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. The photograph to be sent on info@5tatva.com.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you of the status of your refund after inspecting the item.

  • You will be able to avail refunds via the options of direct bank credit, Paytm, DD for items having value more than 50,000/-. Please specify your valid bank account no. & IFSC codes for the refund.
  • All refunds would be subject to bank clearance.
  • All business operations to be governed by Indian Business laws subject to Gujarat Jurisdiction.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 15 days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Non- Refundable/ Non- returnable Products / Services:

Certain Products / Services are non- returnable and Non Refundable: such products and services cannot be claimed under this refund/return policy.

  • Items with the value under Rs. 200 are non-refundable.

Extreme market conditions

We won’t be operational during extreme market conditions of natural calamities like earthquakes, floods, cyclones, excessive rains, etc.  Also, We won’t be able to provide any of services and product delivery in extreme market lockdowns due to instances such as riots, medical emergencies like Covid-2019 emergency, curfew, locked out. In such cases, any of your payments pending with us will be credited to your account deducting payment gateway charges.

 Contact Us

If you have any questions on how to return your item to us, contact us.

Email id here: info@5tatva.com

Contact Number here: +91 9898373261